Privacy Policy

1. Introduction

Frez Shopping Inc. ("Frez", "we", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

2. Information We Collect

• Account information: name, email address, phone number
• Delivery information: delivery address
• Order history: products purchased, order totals, and dates
• Payment information: processed securely by Stripe — we do not store your card details
• Usage data: pages visited, browser type, and general location

3. How We Use Your Information

• To process and fulfill your orders
• To communicate order updates and delivery notifications via email and SMS
• To improve our platform and product offerings
• To respond to customer support requests
• To send occasional promotional communications (you may opt out at any time)

4. Sharing Your Information

We do not sell your personal information. We may share data with trusted third-party service providers (such as payment processors and delivery partners) solely to operate our Service. These parties are bound by confidentiality obligations.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at info@frez.ca.

6. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@frez.ca. We comply with applicable Canadian privacy laws, including PIPEDA.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out at info@frez.ca.